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Conflict Resolution — The sentence that lowers the temperature
Front
Body and Mind0030
Conflict Resolution
The sentence that lowers the temperature
Settling a disagreement without either side needing to lose.
I · You31 / 53
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0030 · The Primer31 / 53
"I feel [emotion] when [event] because [reason]." This is called an I-statement. It reports your experience without accusing the other person. Accusations trigger defence. Reports invite conversation. The structure works because it keeps the focus on what happened, not on who is wrong.
- Example: "I feel left out when plans are made without me because I want to be included." No blame. Same message.
- Practise the format on something small before you need it for something big.
SourceGordon, Parent Effectiveness Training (1970)
Standard mediation techniques
Standard mediation techniques
Keep exploring
Because you read Conflict Resolution.
Body and Mind0029
Active Listening
Hearing is not listening
Listening in a way that shows the speaker they were understood.
I · You30 / 53
Ready for Anything0046
Healthy Boundaries
The line that protects both sides
A limit a person sets on what others may ask of them.
I · You47 / 53
Skills for Life0100
Cultural Intelligence
What you assume is normal is not universal
Recognising that other places have different norms, and adjusting.
II · The World49 / 53